Citizen Charter
This document is the “Pouravakasha Rekha 2020” (Citizen Charter 2020) of Kumbadaje Grama Panchayat. It explains the Panchayat’s services, responsibilities, citizen rights, office procedures, welfare activities, and important public contact information.
Main Purpose
The Citizen Charter aims to:
- Improve transparency and accountability in Panchayat administration.
- Help citizens understand available services and procedures.
- Ensure timely delivery of public services.
- Strengthen local self-governance and public participation.
Panchayat Profile
- Panchayat Name: Kumbadaje Grama Panchayat
- Area: 31.03 sq. km
- Number of wards: 13
- Population: 14,772
- SC Population: 1,491
- ST Population: 535
- Main languages: Malayalam, Kannada, Tulu, Marathi, and Konkani.
Services & Administration
The document contains details about:
- Panchayat administration and elected representatives.
- Staff and departmental officers.
- Public information officers and grievance procedures.
- Front office system for citizen services.
- Birth, death, and marriage registration services.
- Public welfare and development schemes.
Front Office System
The Panchayat introduced a citizen-friendly front office system to:
- Provide services quickly and transparently.
- Accept applications and issue receipts systematically.
- Offer public waiting facilities and assistance.
- Improve monitoring and complaint handling.
Major Responsibilities of the Panchayat
The Panchayat is responsible for:
- Sanitation and waste management.
- Drinking water and public health.
- Roads, drainage, and street lights.
- Environmental protection.
- Registration services.
- Public markets and food safety.
- Welfare pensions and social security schemes.